Support

Email support@wakethefup.app. We reply within two business days. For press and partnerships use hello@wakethefup.app.

Common questions

My alarm did not ring. Open the app and check Alarm Health on the Home tab. Make sure alarm permission is on, the phone is charged, and Backup alarms is on in Settings. Then use Share Diagnostics in Settings and email us the file.

I cannot stop the alarm in an emergency. Every ringing screen has a call emergency services button. The emergency stop appears after 3 minutes (10 minutes in Strict mode) and costs the day. You can also delete the app.

How do I cancel my subscription? iPhone Settings, your name, Subscriptions, wakethefup. Or use Manage subscription in the app. Deleting the app does not cancel it.

How do I delete my account and data? In the app: Settings, Delete my account. This removes your account, posts, photos, friends and streak from our servers and clears the phone.

Report or block someone. Use the menu on any profile or post. Reports are reviewed and content with several reports is hidden at once. Email us for anything urgent.

Wake up calls. Numbers are used only for the call you book and erased 30 days after it.

Questions: support@wakethefup.app